Skip to main content

faq

Find answers to frequently asked questions, explore our wellness facilities and discover everything you need to plan your visit. For reservations or personal assistance, our team is always happy to help.

Everything You Need to Know

What are the opening hours of Sense Wellness?
Sense Wellness is open daily from 9:00 AM to 9:00 PM, including weekends and public holidays.
What facilities are available at Sense Wellness?
Our wellness facilities include a 15-metre stainless-steel swimming pool, hot and cold plunge pools, a Finnish sauna, a marble steam bath, a relaxation area, a fully equipped fitness centre and four treatment rooms, including a dedicated couples' room.
Do I need to book in advance?
Advance reservations are recommended for all massages and treatments to ensure availability at your preferred time.
Can I access the wellness facilities without booking a treatment?
Are children allowed at Sense Wellness?
Children under 14 are welcome daily between 9:00 AM and 12:00 PM, accompanied by a supervising adult. They may use the swimming pool and hot and cold plunge pools, but not the other wellness facilities. Children under 2 must wear a swim diaper. The accompanying adult is responsible for the child's supervision and safety.
Do you offer couples' massages?
Yes. Our dedicated couples' treatment room allows two guests to enjoy a relaxing experience together. Advance reservations are recommended.
Can I choose my therapist or massage pressure?
You are welcome to request a preferred therapist, subject to availability. Our therapists also adapt massage pressure and techniques to your individual needs and preferences.
Which skincare products do you use?
Sense Wellness exclusively uses ESPA, a renowned British skincare brand combining naturally derived ingredients with advanced formulations for luxurious face and body treatments.
Are towels, bathrobes and slippers provided?
Yes. Bathrobes, towels and slippers are provided for your comfort. Swimwear is required in the wellness area, while appropriate sportswear and athletic shoes are required in the fitness centre.
Can I use the wellness facilities before or after my treatment?
Wellness access depends on your selected treatment or package. Please contact our team for details and available options.
What is your cancellation policy?
How early should I arrive for my treatment?
We recommend arriving a little before your scheduled appointment to allow time for check-in and consultation. Late arrivals may result in a shorter treatment, while the full treatment price will apply.
Is parking available?
Paid underground parking is available at Sense Hotel Sofia, subject to availability.
Opening times
Monday9:00 AM – 9:00 PM
Tuesday9:00 AM – 9:00 PM
Wednesday9:00 AM – 9:00 PM
Thursday9:00 AM – 9:00 PM
Friday9:00 AM – 9:00 PM
Saturday9:00 AM – 9:00 PM
Sunday9:00 AM – 9:00 PM
Additional information
  • Wheelchair accessible
  • Parking available
  • Near public transport
  • Showers
  • Lockers
  • Bath towels
  • Swimming pool
  • Sauna
bulevard "Tsar Osvoboditel" 16, Sofia, 1000Get directions